Archive for the tag 'Voice'

Following the link from one of the brilliant folk I follow on twitter (@JoeGerstandt), I found myself digging into a website on employee engagement. I downloaded a powerpoint from a recent webinar that outlined some of their research. Among some key points they offered are that: 1/5 employees are highly disengaged; 60% of employees are [...]

1 Comment Khalil on Feb 23rd 2010

Filed under Voice

Customer Service?

I can’t call what it means to sell cars in the current recession, but I just witnessed how to lose business. A friend is shopping for cars and has been bouncing around Toyota dealers. Specifically, he’s gone to Appleway and Downtown Toyota Spokane. I’ll be the first to say that I’d not buy another car [...]

No Comments Khalil on Nov 14th 2009

It goes without saying that I am interested in how organizations respond to the extracurricular activities of their members. Be it employees or volunteers, there is often a vested interest in controlling, or at least attempting to control, what employees do and say in their lives outside the organization. The Chronicle (yes, it’s mediocre academic [...]

No Comments Khalil on Feb 28th 2009

So it started with a discussion about a couple of movies we watched in my might class. I showed Mickey Mouse Monopoly and a movie about stereotypes in media, but after a question about access and social change, I ended up moving from media to how the media we interpret, via cultivation theory for example, [...]

No Comments Khalil on Feb 24th 2009